From Standard helpdesk to Enterprise account engineering — pick the Dodo Care level that matches your uptime, SLA and response needs. Inspired by global cloud standards, delivered from Istanbul with 24/7 coverage.
Four clear tiers — from included Standard care to Enterprise for mission-critical production.
Included with every Dodo service — get started with confidence.
No extra fee on active services
Faster care for growing sites and non-critical workloads.
Per account · all services covered
Production-ready support for revenue-critical environments.
24/7 phone + ticket · SLA priority
Key-account experience for mission-critical production.
Quote based on scope & SLAs
Channel access, response targets and expert help by level.
| Capability | Standard | Premium | Business | Enterprise |
|---|---|---|---|---|
| Ticket / chat | ✓ | ✓ | ✓ | ✓ |
| Phone support | — | Hours | 24/7 | 24/7 |
| First response | ≤ 8h | ≤ 4h | ≤ 1h | ≤ 15m |
| Priority queue | — | ✓ | ✓ | ✓ |
| Named contact / TAM | — | — | Contact | TAM |
| Architecture / PS | — | — | On request | Included |
Core Dodo platform care — regardless of your Care tier.
24/7 monitoring of Dodo platforms; hardware issues are handled by our datacentre teams.
Knowledge base, guides and FAQs so you can resolve common tasks without waiting.
Client area, monitoring tools and status visibility for maintenance and incidents.
Layered protection options and transparent incident handling on every account.
Dodo Care is linked to your client account and applies across your active services under that account.
Turkish and English are available 24/7 for Business and Enterprise. Standard and Premium prioritize Turkish and English during business hours.
Order Premium or Business from this page (cart checkout). For Enterprise, submit a free request — sales confirms scope and SLA, then we activate.
Yes — Standard remains included with active services. Upgrade only when you need tighter SLAs or phone coverage.
Tell us your stack and uptime goals — we will recommend Standard, Premium, Business or Enterprise in minutes.
