Terms of use for our services and our obligations
1.1: This agreement is between Dodo Bilişim Bilişim Teknolojileri Limited Şirketi (“Dodo Bilişim”), which provides the services listed in the services section (“Services”), and the person/entity stated in the new customer registration details (“Customer”), regarding use of the website operated by Dodo Bilişim at http://www.dodobilisim.net (and .com.tr, .net, .org, .gen.tr) (“Site”) and services purchased through the Site, under the terms below and the general service terms, and is deemed signed upon order.
1.2: The parties declare, accept and undertake that the information in this agreement is accurate.
2.1: This agreement regulates the sections the Customer may or may not use based on information declared during site operations, orders, messages and registration; the fees payable to Dodo Bilişim for services chosen in orders; and how those services may be used, as described below.
2.2: Membership information is the data declared by the Customer when registering. Because transactions rely on this data, the Customer/member is assumed to have entered it completely and accurately.
3.1: Dodo Bilişim will provide the services ordered by the Customer. With the order-acceptance message, Dodo Bilişim confirms collection of the related fee and undertakes to deliver the ordered service.
3.2: Payment method and VAT differences are shown in the order total; fees for monthly, 3-month, 6-month, annual or 2-year cycles chosen by the Customer will be notified by Dodo Bilişim.
3.3: After order acceptance and confirmation, Dodo Bilişim will send all usernames and passwords for the ordered service and the service will start. After delivery, access credentials are the Customer’s responsibility, including related loss or damage.
3.4: The Customer undertakes to follow notices and warnings issued by Dodo Bilişim. Free/unlimited services may not be redistributed or sold to third parties as paid/free or limited/unlimited. General service terms also apply.
3.5: Using software obtained under the service, the Customer must not access files/programs without authorisation and must compensate any resulting damage.
3.6: The Customer accepts that taxes, duties and similar obligations in force or arising during the term are their responsibility.
3.7: The Customer is solely responsible for all files, documents and programs hosted under the service and for website/email use; any legal or criminal liability from unlawful content rests with the Customer. Dodo Bilişim does not review, verify or endorse pages before publication and assumes no responsibility for user-created pages. Dodo Bilişim may terminate accounts for breach of these guidelines or for conduct it believes harmful to its business or users, and may remove unlawful content without notice once discovered.
3.8: Dodo Bilişim is not liable for customer content, misuse, or email sent/received, nor for interruption or data loss. Backup and retention obligations belong to the Customer.
3.9: Dodo Bilişim will take reasonable care with backups but is not liable for Customer data loss. The Customer must keep regular backups.
3.10: Product-specific terms published on related pages are accepted when purchasing that product.
3.11: Dodo Bilişim may change features and prices over time.
3.12: Services must not harm other users. Dodo Bilişim may warn the Customer or suspend the service without notice.
3.13: Resources marked “Unlimited” remain unlimited only under goodwill and general usage terms. Excessive or improper resource use may lead to a warning or temporary suspension. Improper uses are defined in the general service terms.
3.14: Dodo Bilişim will process domain registration orders paid in full. The Customer owns the registered domain. Dodo Bilişim may act on domain requests and will handle changes/transfers via the control panel promptly.
3.15: Domain registration, renewal or changes may use third-party software or manual processes. If an error is noticed (or the registry warns the Customer), the Customer must notify Dodo Bilişim; otherwise Dodo Bilişim is not liable for resulting loss.
3.16: WHOIS accuracy, domain auth codes and transfer lock responsibility belong to the Customer.
3.17: Dodo Bilişim may change domain registration/transfer terms and prices without notice, which may affect renewal pricing. If the Customer does not renew or renews elsewhere, ICANN and Trabis rules apply.
3.18: Domains not renewed on time are suspended from expiry for a period set by the registry. During that period the Customer may renew by paying the annual fee. If not renewed, the domain enters REDEMPTION PERIOD; reclaiming typically costs about USD 95 + 20% VAT (varies by TLD). After redemption, recovery via Dodo Bilişim may no longer be possible and depends on the registry.
3.19: Domains are a right of use for the paid period, not a sold product. Non-payment before expiry may allow another party to obtain the name.
3.20: Mass email (spamming), phishing, attacks on networks, or other illegal acts that harm Dodo Bilişim systems may result in immediate disablement without notice, no refund of fees paid, and possible contractual penalties. The Customer must comply with Turkish law, BTK regulations and Dodo Bilişim rules.
4.1: Rights and obligations start when the order and payment are submitted online to Dodo Bilişim.
4.2: The term equals the billing cycle chosen at order.
4.3: Unless either party notifies at least 10 business days before end that the agreement will terminate, it renews for the same term under the same terms (subject to fee changes).
5.1: Fees are as shown at order. Stated prices exclude VAT.
5.2: Dodo Bilişim may change future prices without prior notice. Drivers include inflation and exchange rates. The Customer accepts such changes in advance.
5.3: Late payment does not automatically accrue interest, but Dodo Bilişim reserves the right to apply interest.
5.4: Until payment is completed, Dodo Bilişim may suspend or enable the related service.
5.5: Domain registration fees are non-refundable as stated at order.
6.1: If payment problems occur, Dodo Bilişim may stop all services provided to the Customer.
6.2: Bulk mail from servers is prohibited. Detected spam advertising mail is stopped and the service temporarily suspended.
6.3: Security of all software on the server is the Customer’s responsibility. Dodo Bilişim is not liable for permission or software-related issues.
6.4: Other usage rules are detailed in the general service terms.
If the Customer breaches obligations, provides false registration data, or a suspension lasts more than 7 days, Dodo Bilişim may terminate unilaterally without notice.
After such termination the Customer may not reclaim the last contract fee for any remaining period and accepts a commercial penalty of five times the then-current comparable contract fee.
The Customer may terminate at term end by written notice or a cancellation request from the client area at least 10 days before normal expiry, without stating a reason.
If the Customer terminates early, they accept paying one-half of the fees due through the end of the term in a lump sum in advance.
8.1: Postal addresses stated at order are accepted as legal domicile for notices. Until a change is notified in writing, prior addresses remain valid.
8.2: During the term Dodo Bilişim may send messages, notices, payment notices and statements to the email declared at registration. The Customer may not claim non-receipt; such messages are deemed legally served one day after sending.
9.1: Failure to pay within 7 days after application constitutes default. Dodo Bilişim does not automatically charge interest but may claim 15% monthly delay interest from the invoice date. The Customer accepts paying such interest.
9.2: If Dodo Bilişim sues or starts enforcement, the Customer accepts 15% monthly delay interest, a penalty of 50% of the outstanding balance, 10% attorney fees and other legal costs.
9.3: For collection via courts, Dodo Bilişim may obtain precautionary attachment/injunction without security; if security is required, the Customer pays related bank letter commissions and fees without objection.
9.4: If payment is not made within 5 days despite warnings, Dodo Bilişim may suspend the service and is not liable for unpaid, cancelled or deleted services.
9.5: For dedicated and virtual servers: if renewal is unpaid within 2 calendar days after expiry, services are paused; if still unpaid within 10 days, all related data are deleted for security and the service is cancelled. Dodo Bilişim is not liable for data loss on cancelled services.
The following activities using PROVIDER services are strictly forbidden. The PROVIDER has no duty to monitor content but may stop, restrict or terminate services if such activities are detected.
10.1: Prohibited activities include, without limitation, any act that is a crime under law.
a. Spam — bulk and/or commercial messages sent without recipient consent. Spam harms reputation, overloads systems and reduces service quality. Customers must not send spam or leave systems unprotected for third-party spam use.
b. Offences against intellectual property, privacy and personal rights under applicable Turkish IP, trademark, commercial and patent laws and related rules.
c. Phishing — obtaining credentials, card or banking data via fake pages or email.
d. Unauthorised or illegal access to computers, accounts or networks (hacking), including port scan, stealth scan and similar.
e. Malware distribution (viruses, worms, trojans) and disruptive acts (pinging, flooding, mailbombing) that impair use of PROVIDER or connected networks/systems.
f. Excessive resource use on shared servers — heavy traffic, CPU, mail volume or similar that harms other customers may lead to short or indefinite suspension without prior notice.
11.1: Changes to this agreement after online acceptance will be published on the website and/or emailed. Continued use of services means acceptance of updated terms.
11.2: The Customer may end the agreement by notice before the renewal date stated on the site or by cancellation request in the client area.
11.3: Dodo Bilişim may terminate unilaterally without notice if:
a. Services or rights under this agreement are assigned in whole or part without written consent;
b. Bankruptcy is declared against the Customer or payments are suspended;
c. The Customer defaults on fees as in 9.1;
d. The Customer breaches this agreement or the general service terms — services may be ended and/or the agreement terminated without prior notice and prepaid fees are not refunded.
12.1: This agreement consists of 12 main articles and sub-headings, read and deemed signed when the order is submitted from the Site to Dodo Bilişim. Dodo Bilişim may add, remove or change articles when needed, notify Customers by email, and the Customer accepts such changes in advance.
