Cancellation, refund and return terms for our digital services
Last updated: 05.09.2026
This Cancellation, Refund and Return Policy sets out the cancellation and refund rules for hosting, server, domain, licence, software and other digital services provided by Dodo Bilişim Yazılım ve İnternet Hizmetleri (“Dodo Bilişim”).
By placing an order through Dodo Bilişim, the customer acknowledges that, depending on the nature of the service, the service may be prepared, provisioned or made available electronically after the order.
For Web Hosting, Reseller Hosting and similar shared hosting services, the customer may request a refund if the service cannot be provided due to a technical problem attributable to Dodo Bilişim and the issue cannot be resolved within a reasonable time.
For a refund to be assessed, the problem must have been reported to Dodo Bilişim via the support system and our technical team must have been given the opportunity to investigate and remedy it.
If technical review confirms that the issue originates from Dodo Bilişim’s infrastructure and that the service could not be delivered properly, a partial or full refund may be made taking unused service time into account.
As a rule, the following are not treated as service defects attributable to Dodo Bilişim:
In these cases, any refund remains at Dodo Bilişim’s discretion.
VPS, VDS, Cloud Server, Dedicated Server and similar server services are prepared specifically for the order by allocating resources, IP addresses, disk space, CPU, RAM, network and/or physical hardware.
After server provisioning and activation of the service, no refund is made for server services.
Choosing the wrong operating system, deciding not to use the server, dissatisfaction with the IP address, software incompatibility, finding resources unsuitable, or wishing to cancel early does not create a right to a refund.
For technical problems attributable to Dodo Bilişim that materially prevent use of the service, we first pursue technical support, repair, reinstallation, IP change, hardware replacement, service-term extension or, where appropriate, an alternative server.
Mandatory statutory rights remain reserved.
For cPanel, Plesk, LiteSpeed, CloudLinux, Imunify360, SSL, Microsoft products and other third-party or Dodo Bilişim software/licence services, no refund is made after the licence key is created, the licence is bound to an IP or domain, or the service is activated.
Because licences are obtained from third-party providers on the customer’s behalf or delivered instantly electronically, selecting the wrong product/licence is the customer’s responsibility.
Before ordering, please verify product, version, IP address, domain, operating system and licence requirements.
Domain registration, renewal and transfer are completed electronically with the relevant registries; once completed they cannot be cancelled and fees cannot be refunded.
The customer is responsible for domains registered with incorrect spelling or the wrong extension (.com, .net, .org, etc.).
Please verify the domain spelling before placing a domain order.
No refund is available after an SSL certificate is created or the order is submitted to the certificate provider.
Cancellation requests for SSL orders not yet processed may be assessed separately.
For custom websites, software, integrations, design, SEO, consulting and similar project-based services, fees for work started and time spent are not refundable after work begins.
Cancellation requests before the project starts may be assessed after deducting third-party licence, domain, server, theme, plugin or similar costs.
If the customer cancels after the project has started, completed work and third-party expenses are calculated and any remaining refundable balance is assessed separately.
Refund terms for services purchased with a promo code, special discount, campaign, package or customer-specific pricing may be subject to the relevant campaign terms.
Where a refund right applies, promotional or campaign benefits provided to the customer may be deducted from the refund calculation.
No refund is made for services suspended or terminated due to spam, phishing, malware, DDoS attacks, unauthorised access attempts, illegal activity or breach of Dodo Bilişim’s Terms of Use.
Dodo Bilişim may temporarily or permanently stop the relevant service where necessary to protect its infrastructure and other customers.
Refund requests must be submitted by opening a support ticket via the client area.
Including the following helps speed up review:
Where a refund right is confirmed, processing follows the payment method used and the payment institution’s procedures.
Settlement times on the account/card due to the bank or payment institution are outside Dodo Bilişim’s control.
Statutory consumer rights under Law No. 6502 on the Protection of Consumers and the related Distance Contracts Regulation remain reserved.
Relevant legislation provides exceptions to the right of withdrawal for services performed immediately in electronic form, intangible goods delivered instantly to the consumer, and services whose performance begins with the consumer’s consent before the withdrawal period ends.
Because hosting, server, licence, domain and similar digital services are prepared automatically or manually after order and made available to the customer, applicable legal exceptions may apply depending on the nature of the service and order status.
This policy must not be interpreted as eliminating the consumer’s mandatory statutory rights.
Customers who do not wish to renew a service must submit a cancellation request via the client area before the renewal date.
If the service has been renewed and a new service term has started, the refund rules above apply according to service type.
Mere non-use of a service does not by itself create a right to a refund.
Subject to applicable law, Dodo Bilişim reserves the right to amend this policy. The current policy takes effect from the date it is published on the website.
Where legal rules conflict with this policy, mandatory provisions of applicable law prevail.
Dodo Bilişim Yazılım ve İnternet Hizmetleri
Web: dodobilisim.net
Email: [email protected]
Phone: 0850 308 28 74
